Patient Information

To help us give you the best care, please bring along:

• Your ID or passport (or child's birth certificate if the patient is a minor)

• Your medical aid card (if applicable)

• A list of any current medications

• Copies of any recent test results, scans, or referral letters

• We kindly ask that you arrive a few minutes early for your first appointment so we can open a patient file and confirm your details.

• Your personal information is protected under the Protection of Personal Information Act (POPIA).

• All records are handled securely and confidentially.

• We encourage in-person consultations for the best and safest care.

• Telephonic and virtual consultations are available if you cannot come in, and are billed as full consultations.

• These consultations have limitations — if a proper clinical assessment is needed, you may still be asked to come in.

• Repeat prescriptions, motivation letters, and medical reports are part of our professional service and are billable.

• ⚠️ Please note: WhatsApp and email are for bookings and admin queries only, not for medical advice or prescriptions.

• This ensures your records are accurate and your care remains safe.

• We bill according to standard professional and medical aid related consultation rates. These are usually covered by medical aid, but co-payments may apply.

• Laboratory tests, radiology, and specialist referrals are independent services and billed separately by those providers.

• Any shortfalls not covered by medical aid remain the patient’s responsibility.

• Please let us know if you can’t make your appointment.

• Cancellations less than 2 hours before, or missed appointments, may be billed in full.

• This helps us manage time fairly for all patients.

• Sick notes are issued only when medically appropriate after a consultation.

• Certificates cannot be provided without seeing you, or if you are not truly ill.

• Requests for sick notes without a consultation will not be granted.